Five Ways to be a Better Patient at an Urgent Care

Five Ways to be a Better Patient at an Urgent Care

June 20, 2013
by Michael Barber
Five Ways to be a Better Patient at an Urgent Care

If you want to get in and out of an urgent care visit as quickly and successfully as possible, you need to be prepared. By following these five simple tips you will be ready for a effective, prompt medical assessment.

Utilize Online Check-In & Forms

Many urgent care locations offer online check-ins or announcements for visits. If your local clinics allow this, it could give you the freedom to wait at home if there is a long wait for the doctor or nurse practitioner. Also, when you check-in online, it gives the clinic staff a chance to prepare for your visit and to determine how busy the clinic is going to be in the future. Many clinics will send nurses and assistants home if there are no patients. When patients check-in early, it informs them that they should keep a full staff. Some clinics now offer online registration and medical history forms. If you print these and fill them out prior to arriving at the urgent care, it could save you and the office staff some time.

Have Your Insurance Card

Have your insurance card ready and know what your expected co-pay is for urgent care. If it is not stated on your card, you may need to call your health plan. When patients do not have this information readily available, it can delay the registration process and cause you to wait longer than necessary.

Make a List of Symptoms

Doctors and nurse practitioners in urgent care facilities are often very busy as there is usually only one or two staffing a clinic at one time. If you make a list of your symptoms, you will most likely be able to explain your issue faster which allows the doctor to treat you and get you on your way. Additionally, when you have your list of symptoms in-hand, you are less likely to forget important details that will help your doctor to give you a more accurate assessment and treatment plan.

Be Understanding

Someone could arrive after you and be taken right into the doctor's office because of a more serious condition. While this is more common in emergency rooms, it can happen in urgent care offices, too. If you want to be a great patient, try to be understanding and patient. Sometimes a nurse will take a late-comer into a private room to wait because of the possibility of being contagious, but that doesn't mean that patient will be seen before you. The median wait time for emergency rooms in the United States is 2.6 hours. Urgent care wait times, however, are usually only 15-45 minutes on average with more than half of patients waiting less than 15 minutes. Be grateful that urgent care clinics are available, and you won't feel as restless while you wait 15 minutes to see a doctor.

Follow the After-Care Instructions

Whether or not you see the urgent care provider again, you should follow the after-care instructions and use the proper dosage of any prescribed medication. Otherwise, your visit was a waste of time for both you and the doctor. After-care instructions are meant to ease pain, problems, and on-going issues. If you follow these tips, your urgent care visit will be faster, more effective, and less stressful for you, the office staff, and the practitioner who treats you.