Sterling Urgent Care
Idaho Falls, ID 83401
Hours of operation
- Monday 8:00 am - 8:00 pm
- Tuesday 8:00 am - 8:00 pm
- Wednesday 8:00 am - 8:00 pm
- Thursday 8:00 am - 8:00 pm
- Friday 8:00 am - 8:00 pm
- Saturday 8:00 am - 8:00 pm
- Sunday 8:00 am - 8:00 pm
About Sterling Urgent Care
Sterling Urgent Care is an urgent care center in Idaho Falls, ID located at 740 S Woodruff Ave.. They are open 7 days a week seeing walk-in patients in Idaho Falls. Sterling Urgent Care appears to be individually owned and operated and not part of a larger network of urgent care clinics. There are, however, 2 walk-in clinics within 20 miles of Idaho Falls in cities including Ammon and Iona.
As an urgent care center, Sterling Urgent Care provides non-emergent medical care most typically referred to as urgent care services. This category of medicine includes the treatment of allergies, asthma, broken bones and sprains, burns, cold and flu symptoms, ear, sinus and respiratory infections, insect and animal bites, stomach viruses, skin rashes and most other non-life threatening injuries, illnesses and conditions. Additionally common health assessments are typical service offerings including annual and school physicals and Idaho Falls. While this urgent care does offer assistance with immediate health care needs, if you are suffering from a true medical emergency, go to the emergency room in Idaho Falls, ID or call 911 immediately.
Map and Directions
Ratings and Reviews
Posted on December 27, 2016 | Visited this location May 11, 2016
- Wait Time
The most unprofessional and incompetent urgent care I've ever had the displeasure of attending
My wife had fallen down stairs and hurt her foot bad, and we called ahead to verify that they could accept UHC insurance. They acknowledged they did, but then sent me to Dr. Justin Nielsen (NPI#: 123 544 3193), who at the time was "under review" as a UHC provider, which doesn't mean it's covered under insurance. They flat out lied to me.
Dr. Nielsen's service provided was adequate though careless, as if this was just a job to him and not something he felt was worth his interest. He seemed new and underprepared to deal with urgencies, and left my wife in more pain than she had when she arrived thanks to his tests which involved prodding and twisting her foot to the point of tears. It was 1 part useful, 3 parts medieval torture.
After it was over I received a bill 3 months later stating I owed over $150 (should have been $50 for copay), plus an additional $40 for x-rays they stated were also covered under my insurance. After an additional 5 months of going back and forth between the insurance company, who stated the service was out-of-network, and the Idaho Urgent Care, which claimed up until the very last minute that Dr. Nielsen was in fact a UHC doctor, they admitted that he was only "under review" and they had not heard back from the insurance company about his status for over a year. THEY CLAIMED TO ACCEPT UHC INSURANCE FOR DR. NIELSEN WHEN THEY ABSOLUTELY DID NOT. They unnecessarily cost me hundreds of dollars more than I should have paid, and when trying to call them after paying it off (they were trying to send me to collections) they've been ignoring my calls and messages.
I don't like to write negative reviews unless they're very warranted and can serve as a warning to others who can be negatively affected by their service, but unfortunately here I am, trying to do everything I can to warn you that IUC and Dr. Nielsen will not take care of you to the degree they claim to. Check with your insurance company, not them, whether they actually accept your insurance, and check THE SPECIFIC DOCTOR they send you to BEFORE they do any work. You know, which is super easy to do while you're dealing with a potentially broken foot.