Urgent Team

  • 8 Reviews

About Urgent Team

Urgent Team is one of the largest independent operators of urgent and family care centers in the Southeast. The Urgent Team family of urgent care and walk-in centers operates 29 centers across Tennessee, Arkansas and Mississippi serving their communities with quality, convenient and affordable primary and urgent healthcare.

30
Healthcare Clinic Locations
  • 1503 U.S. 45, Columbus, MS, 39705

    Urgent Team – Columbus, MS | Urgent Care
    Samantha C. Posted on November 15, 2014 | Visited this location November 14, 2014
    Quality
    Convenience
    Service
    Wait Time

    Complaint against Melissa Cooper

    Melissa Cooper was horrendous as a NURSE PRACTIONER! She walked in very attitudinal as if I had wronged her...was more concerned with my Marijuana phone cover over her listening to what my issues were. She all but accused me of being a druggy when my bloodwork & urinalysis would prove quite contrary to that FACT! She even questioned why I came there instead of my regular Dr. (With whom.I have a future appointment with) saying it was after hours when I arrived before 5 & it is not her business why I chose to stay in town as opposed to traveling 60 miles. She was rude & possessed little to absolutely NO bedside manner & I even caught her speaking against me when I doubled back to ask her name. I would NEVER return again even if paid to do so! I don't take kindly to be talked to like a moron or a drug head so I will be reporting her on a higher as well! I'm NEITHER & that will be evidenced through my actions that I plan to pursue against her ugliness. The rest of the staff was quite accommodating...

  • 1802 North Jackson Street, Tullahoma, TN, 37388

    Urgent Team – Tullahoma, TN | Urgent Care
    Lynn S. Posted on May 01, 2016 | Visited this location March 10, 2015
    Quality
    Convenience
    Service
    Wait Time

    Issues to be resolved

    The first and second time I came went great. The last not good. I was misdiagnosed, over charged, prescribed medication I did not need, given X-rays for the wrong issue. I was told Nurse Practitioner called me to discuss issue but she did not. I spoke with too many people to count even though I have all my notes. Even my Health insurance people could not resolve issue.
    Sad because two of the Nurse Practitioners are amazing but deception is not good. It is also illegal to charge for services not rendered. Had to give issue over to God. Too much stress in trying to get issue resolved. Would rather not go again. No trust I would be billed correctly or given proper care. Most disturbing actual Supervisor refused to call me back. Other people, even the receptionist, kept calling but one was extremely rude. HANDLE WITH CARE!

  • 304 Commonwealth Dr., Bryant, AR, 72022

    Baptist Health Urgent Care – Bryant, AR | Urgent Care
    Tameka J. Posted on October 06, 2016 | Visited this location October 03, 2016
    Quality
    Convenience
    Service
    Wait Time

    Horrible

    I've never been told to wait 21 days for symptoms of my sinus infection to pass before requesting treatment. Don't waste your time or money going here.

  • 304 Commonwealth Dr., Bryant, AR, 72022

    Baptist Health Urgent Care – Bryant, AR | Urgent Care
    Sophia G. Posted on April 12, 2017 | Visited this location January 25, 2017
    Quality
    Convenience
    Service
    Wait Time

    Have a problem? They'll ignore your calls.

    For those with high-deductible insurance plans, be cautious, because you'll most likely be charged for extraneous labs that you don't know of or authorize. I visited here because I was experiencing symptoms of a UTI. My insurance is high deductible so I asked up front how much the visit would cost and was told $95 total. After a quick urinalysis I was told that I did not have a UTI. Great news! But then two weeks later I received a bill from an external lab company for $150 (marked down from $300, how generous!), that's due in one week that I cannot afford to pay. I called the clinic back and asked why I was being charged, and she said that they must send labs to "PathGroup," even though the urinalysis was negative in the first place. $250 to be told that I don't have a UTI is a bit high, isn't it? To the reviewer guy below me who got a PathGroup urinalysis bill for $17, please, please, teach me your secret!

    Three weeks later, update!:
    Following up with the email provided in the response to my Google review led me to Lorna, who contacted me via phone. She explained that the nurse practitioner who saw me told me that she was ordering an STD test, something that is completely not true. I am able to get free tests through my college, and I had done so two weeks before my visit to Bryant Urgent Care, so if any mention of an STD test were made, I would have shot it down as unnecessary because I just had one. Lorna was understanding and said that she would contact her billing department to get the matter fixed. Three weeks later, I have not heard from her. I have tried contacting her several times, but she has stopped answering her phone and is ignoring my voicemails. I requested an update from the email address provided below and have heard nothing. Now I'm just waiting for the debt collector calls to come since the bill is three weeks overdue, and there is absolutely nobody at the facility that I can get a hold of who can help me resolve this.

    Five weeks later, update!:
    I called the center directly to see if I could speak to Lorna again, and the lady who answered the phone flatly denied giving me any information. "Hi! Is Lorna available?" "Nope." "Oh, well do you know when she'll be back in her office?" "Nope." I then called the head of UrgentTeam's billing department directly and left a message. I have not heard back.

    I then reached out to the division VP of UrgentTeam, Mike Dupuis. He was understanding and listened to my (very long) story. He apologized for Lorna's not returning my voicemails and actively picking up and hanging up on my calls. He said that he would research the situation, speak to Lorna, and promised that Lorna would contact me soon with a resolution. 10 days later, I have still heard nothing. From recent Google reviews, it seems like their tactic when faced with problems is "ignore it and hope it goes away."

  • 524 Market St. , Lenoir City, TN, 37771

    Physicians Care | Urgent Care
    Megan R. Posted on May 26, 2017 | Visited this location May 24, 2017
    Quality
    Convenience
    Service
    Wait Time

    Go Somewhere Else

    I recommend that you DO NOT visit this place. I went in with severe stomach pain. I thought it may have been an obstruction or something of that sort. After testing my urine the "Doctor" comes in and tells me I have a UTI and to take some anti-biotic and go home. I told her that this was not a UTI. She argued that it was so I left. I knew better and immediately went to the ER.

    I'm so glad I didn't listen to her because it turns out that I had a hemorrhagic ovarian cyst that was bleeding out in my stomach. I was tachycardic, anemic, and hospitalized in critical condition. If I would have listened and went home I can't imagine what could have happened.

  • 625 E 12th St., South Pittsburg, TN, 37380-1630

    Physicians Care | Urgent Care
    Linda J. Posted on March 17, 2016 | Visited this location March 11, 2016
    Quality
    Convenience
    Service
    Wait Time

    Great place to go when sick.....

    The staff are professional, knowledgeable and friendly. Except for my last visit, I am in and out quickly, but only after a thorough exam and treatment of my problem. I think the last visit was extra long because a key staff member had to be out that day, but another person was called in from a different clinic to alleviate the wait time. I am always satisfied with my treatment there and will visit again, if the need arises.

  • 222 Dave Ward Drive, Conway, AR, 72032

    Sherwood Urgent Care – Conway, AR | Urgent Care
    Carrie T. Posted on April 04, 2017 | Visited this location April 04, 2017
    Quality
    Convenience
    Service
    Wait Time

    Quacks

    Should not be practicing. Would not prescribe antibiotics for my daughter. Quack. Quack.

  • 222 Dave Ward Drive, Conway, AR, 72032

    Sherwood Urgent Care – Conway, AR | Urgent Care
    Jasmin B. Posted on May 26, 2017 | Visited this location May 26, 2017
    Quality
    Convenience
    Service
    Wait Time

    Racist

    From the moment I walked in the woman at the front desk looked at me in disdain. She was less than helpful and only insisted that I pay $95 even though I had insurance. I WILL NOT return there again even if I'm on my death bed. This place should be closed or at least find people that aren't clearly disapproving of anyone that doesn't look like them.