UPMC Urgent Care
About UPMC Urgent Care
University of Pittsburgh Medical Center (UPMC) operates nearly a dozen urgent care centers within the western portion of Pennsylvania.
- Healthcare Clinic Locations
UPMC Urgent Care at Shadyside | Urgent CareMarjorie J. Posted on September 05, 2013 | Visited this location July 16, 2013
- Wait Time
Think Carefully Before Using This Urgent Care Location
I went here after 36 hours of vomiting and diarrhea and the diagnosis was constipation. I was told to take some Miralax, and sent home.
When I say "sent home" I mean that both the doc and the nurse told me that I could go to the emergency room for additional tests, but they both actively discouraged me from doing so. Bad call. Not only was I in the emergency room that same day, I was admitted with acute pancreatitis and in the hospital for days.
It would have been more appropriate to tell me that there were additional test that could be done at the ER in order to rule out any more serious condition, and let me make the decision about my care. I had a gut feeling (excuse the pun) that this was not constipation, but, silly me, I trusted them to give me sound direction.
They actually called me to ask how I liked their service while I was still hospitalized. I expressed my dissatisfaction and asked for a refund of my copay. The issue is not a lousy diagnosis; it is unprofessional advice to a patient that resulted in misery for me. I was told they would call me about the refund after I was out of the hospital. No one called, and after two calls from me to follow up and getting assurances that a person who could make the call would me, I have yet to hear from them. I told the office staff that I did not want to do exactly what I am doing right now; that I wanted to resolve the issue with them. By not extending the courtesy of calling me back, the medical staff here are getting this public review because of their own disregard for a patient.
In the future I will go to an emergency room if I feel I have something worse than a hang nail. My confidence in UPMC urgent care is shot.