About Kaiser Permanente
Kaiser Permanente is one of the nations largest health systems and the largest managed care organization serving nearly 9 million members. Headquartered in Oakland, CA, Kaiser operates in 9 states and the District of Columbia. Urgent care centers can be found in most of their markets and are open for all walk-in patients and not just those with a Kaiser Permanente Health Plan.
- Healthcare Clinic Locations
Southwood Comprehensive Medical Center | Urgent CareFelicia C. Posted on October 14, 2016 | Visited this location October 13, 2016
- Wait Time
Negative stars for negative care
As a member for over 13 years tonight at Southwood was my first worst experience ever. Check in and vitals completed quickly, room available quickly. Looks like a good night. Unfortunately, I sat in a room for 2.5 hours; in pain, no one checked on me no doctor showed. It was a slow night, the staff had time to talk about the Empire episode while standing by my door in addition to expressing their concerns about unfair vacation time for an hour at the desk. But no one thought enough to check in for 2.5 hours. I got up, got dressed and walked out. I passed two staff members standing around talking and they said nothing to me. The worse customer service ever. I stop by the check in desk. I informed the staff member made an appt with Tucker location in the morning while waiting to receive urgent care from Southwood and could my co-pay be transferred, she said sure while popping her gum. She did not express any concern that I was displeased; never mad eye contact with me. Well Tucker, I hope my experience will be better in the morning.