FastMed Urgent Care

FastMed Urgent Care

About FastMed Urgent Care

FastMed Urgent Care is a walk-in urgent care operator, founded in Clayton, North Carolina, in 2001. The company was originally known as “Urgent Cares of America, Inc.” The name of the company was changed in a rebranding effort in May 2011, to FastMed Urgent Care. As of 2018, the company serves more 3 states in 2 countries with walk-in medical services, with more than 100 clinics in operation today. The company was recently acquired by ABRY partners in 2015, when majority owner Comvest Partners sold their shares.

The company has received the Joint Commission’s Gold Seal of Approval for Accreditation in Ambulatory Care, the highest honor for an urgent care clinic.

FastMed Locations & Hours

FastMed Urgent Care is rapidly expanding, primarily by purchasing independent urgent care practices. Since 2010, the company acquired or opened more than 78 additional clinics, primarily in Texas, Arizona, and North Carolina.

The company also operates a clinic in Shanghai, China, and hopes to continue expanding into this market.All FastMed Urgent Care locations offer 24/7 walk-in service to patients.

FastMed Urgent Care Services

The primary services of FastMed Urgent Care include the treatment of basic wounds and broken bones, and other urgent care services. Lab testing and x-rays are available, as are services such as flu shots, immunizations and vaccines, and physicals. FastMed Urgent Care centers also specialize in family medicine and sports medicine, as well as occupational treatment for workers and employers.

FastMed Urgent Care Insurance & Payment Info

The company offers online check-in and bill payments. Payment can be rendered by check, cash, credit or debit card.

Patients can check their insurance status in their state using the FastMed website, which lists accepted plans by state. Most private insurance plans are accepted, as are Medicare and Medicaid.

FastMed also offers a free pharmacy discount card to patients, and has an available Fastmed Savings Plan. The Plan costs $35/year, and gives patients a flat $35 discount for most services provided by the clinic, such as sutures and stitches, broken bone treatments, x-rays and more.

Fastmed Mission & Values

The mission of FastMed, according to their website, is to provide the very best end-to-end healthcare experience to patients – with a focus on compassion, affordability, and accessibility.

The corporate values of FastMed are:

  • Service
  • Teamwork
  • Accountability
  • Transparency

By providing excellent service as a team, and giving patients all of the information they need to maintain control of their own health, FastMed hopes to improve the quality of urgent care across the U.S.

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Healthcare Clinic Locations
  • 495 N Pinal Pkwy, Florence, AZ, 85132-8870

    FastMed Urgent Care | Urgent Care
    Kimnbobby H. Posted on July 28, 2018 | Visited this location July 03, 2018
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    this place has been great

    We have been here twice and both times we were brought right back.The entire staff has been nothing but very good to us.This place is by far beer then anything banner in this area..

  • 11491 US Highway 70 W, Clayton, NC, 27520

    FastMed Urgent Care | Primary Care
    Mitzi M. Posted on April 24, 2017 | Visited this location April 24, 2017
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    horrible place

    My daughter went to this horrible place with nausea and vomiting the pregnant woman behind counter obviously knows nothing about how to look up ins info charged my daughter for price of visit my daughter has blue cross all she had to do is call number on back of card stupid people

  • 6500 Creedmoor Road, Raleigh, NC, 27613-3697

    FastMed Urgent Care | Urgent Care
    Frannie M. Posted on February 16, 2016 | Visited this location January 06, 2016
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    Zero Care and Zero Compassion

    My 23 year old daughter went to this urgent care, and ended up calling herself an ambulance to pick her up and take her to the Emergency room. They refused to look up her out of state Blue Cross insurance, and closed the clinic and left her alone and in pain in a cold, dark parking lot. Did not even wait for her to be picked up, or offer to let her wait inside the facility. The total lack of compassion displayed by the staff at this facility is completely beyond comprehension. Just go straight to the Emergency room if you really need care. I am appalled by what happened to my daughter. I did email the Ms. Pendola, who responded to other bad reviews on google, and that was over a month ago. I have heard nothing from her, so don't be fooled by her disingenuous concern. This outfit has one goal: make money.

  • 7850 N Silverbell Rd, Marana, AZ, 85743-8219

    FastMed Urgent Care | Urgent Care
    Diana L. Posted on February 06, 2018 | Visited this location December 06, 2017
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    worst experience with billing

    they are twice the cost of other urgent cares and billing department can't handle returning phone calls. they are the absolute worst!

  • 7850 N Silverbell Rd, Marana, AZ, 85743-8219

    FastMed Urgent Care | Urgent Care
    Mary S. Posted on April 01, 2018 | Visited this location January 18, 0004
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    Slowest

    Not only the slowest but they were 25 minutes late opening. The staff is cold and rude one patient called back in one hour. Very frustrating should have went to ER

  • 1800 N Sandhills Blvd, Aberdeen, NC, 28315-2336

    FastMed Urgent Care | Urgent Care
    Merrilee G. Posted on April 28, 2015 | Visited this location April 27, 2015
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    Health Care while traveling

    I found this Urgent Care online while visiting Pinehurst area for a golf tournament. I had been suffering with a cough, sore throat, and the usual symptoms from a cold, which WAS not going away. I called to see if there was much of a wait time, and was told that I could come right in. I drove the 7 miles and found the facility to be clean and very professional. The receptionist Jeanne' McIver was so friendly and helped me with getting all the necessary paperwork /insurance etc. done. She was friendly, and engaging, and I felt better with her just by making me comfortable. After about a five minute wait, I was seen by one of the PA's who took my vitals, and then I was examined by another PA. The doctor came in and checked everything again and talked to me about the medicines I would need and FULLY explained what I was diagnosed with, and went over each medicine thoroughly. I haven't had that much attention at an office visit in many years. The prescriptions were called in to my preferred pharmacy and were ready by the time I arrived. If I lived in this area, and had any minor issues, (non-surgical) I think I would use this facility! I highly recommend going here, rather than a crowded hospital!

  • 310 S Stratford Rd, Winston Salem, NC, 27103-1820

    FastMed Urgent Care | Urgent Care
    Olivia M. Posted on March 10, 2017 | Visited this location March 07, 2017
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    HORRIBLE PLACE THAT DOES NOT CARE ABOUT PATIENTS!!!!!!!

    I went to this location on Tuesday, March 7th (2017). The FastMed site states ""Our friendly staff is trained to check you in, determine your health issues, and get you on the road to recovery as efficiently as possible." In real life: I was taken back by an unprofessional nurse who did not call my name (she just nodded at me--had I not been the only patient in there, I would not have known it was my turn to be seen). The physician assistant, Ron, told me to go to the ER, there was nothing he would be able to do without showing concern or examining me. He also told me the only thing he would be allowed to do is a urinalysis--he would not be able to scan anything, etc. However, the FastMed states: "Offering walk-in services, our procedures help to ensure we address your healthcare concerns quickly so you can get back to the activities you enjoy. In addition, all of our clinics are equipped with on-site labs and X-rays so you don’t have to go somewhere else to get the information you and your healthcare provider need to diagnosis and treat your medical needs."

    I sent an email to Jessica Pendola, Chief Compliance Officer, who I have not gotten a response from. I spoke to billing because I was billed for services I DID NOT receive--I was not even examined and have yet to receive a response from the Regional Medical Director, Dr. Puri. This is fraudulent activity, so anyone considering this location DO NOT GO HERE and SPREAD THE WORD THROUGHOUT THE COMMUNITY! Health concerns are nothing to play around with!

  • 310 S Stratford Rd, Winston Salem, NC, 27103-1820

    FastMed Urgent Care | Urgent Care
    Olivia M. Posted on March 10, 2017 | Visited this location March 07, 2017
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    HORRIBLE PLACE!!!

    I went to this location on Tuesday, March 7th (2017). The FastMed site states ""Our friendly staff is trained to check you in, determine your health issues, and get you on the road to recovery as efficiently as possible." In real life: I was taken back by an unprofessional nurse who did not call my name (she just nodded at me--had I not been the only patient in there, I would not have known it was my turn to be seen). The physician assistant, Ron, told me to go to the ER, there was nothing he would be able to do without showing concern or examining me. He also told me the only thing he would be allowed to do is a urinalysis--he would not be able to scan anything, etc. However, the FastMed states: "Offering walk-in services, our procedures help to ensure we address your healthcare concerns quickly so you can get back to the activities you enjoy. In addition, all of our clinics are equipped with on-site labs and X-rays so you don’t have to go somewhere else to get the information you and your healthcare provider need to diagnosis and treat your medical needs."

    I sent an email to Jessica Pendola, Chief Compliance Officer, who I have not gotten a response from. I spoke to billing because I was billed for services I DID NOT receive--I was not even examined and have yet to receive a response from the Regional Medical Director, Dr. Puri. This is fraudulent activity, so anyone considering this location DO NOT GO HERE and SPREAD THE WORD THROUGHOUT THE COMMUNITY! Health concerns are nothing to play around with!

  • 310 S Stratford Rd, Winston Salem, NC, 27103-1820

    FastMed Urgent Care | Urgent Care
    Brian B Posted on November 08, 2017 | Visited this location July 07, 2017
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    DO NOT GO TO FASTMED URGENT CARE!!! There are plenty of other options.

    1. WRONG/INACCURATE DIAGNOSIS
    2. WILL PUSH SUPPLIES ON YOU THAT YOU DON'T NEED
    3. A WASTE OF TIME
    4. WILL COST YOU

    This place is horrible and a complete waste of time. I went in to this Urgent Care due to an ankle injury and the Dr. (likely not even a real Dr.) requested x-rays and couldn't tell "for sure" if I had a fractured ankle or not, but said that I likely do and recommended I go see another Dr. to get the expert opinion. I did and the next day and it turned out to just be a sprain.

    The nurses and Dr., due to my incorrect diagnosis of a fractured ankle kept suggesting that I need crutches and a brace for my "fracture," even after I had communicated that I had crutches at home and didn't need them. They continued to press that I needed them and didn't mention anything about them being an extra cost to which I also assumed they wouldn't be an extra cost because I was covered in network(a question I made sure to ask at check-in to avoid crazy medical costs) with my health care provider, right? Wrong. Turns out some of the suppliers that FastMed uses are billed differently and outside of the network/FastMed Urgent care coverage of costs. Meaning that the supplies were not able to be covered by my healthcare provider. Meaning I got stuck with a large amount of money that I had to pay to this supplier after my visit for a WRONG DIAGNOSIS and for SUPPLIES I DIDN'T NEED.

    This place was a complete waste of time, and resources and will end up costing you. Find another urgent care to go to. There are many other options. This place is everything that is wrong with our healthcare system.

  • 401 E Bell Rd, Phoenix, AZ, 85022-2395

    FastMed Urgent Care | Urgent Care
    Lynda A. Posted on November 12, 2014 | Visited this location November 11, 2014
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    Great Service!

    I was seen, helped and on my way home quickly!

  • 2908 N Herritage St, Kinston, NC, 28501-1580

    FastMed Urgent Care | Urgent Care
    Emily C. Posted on May 31, 2018 | Visited this location May 13, 2018
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    Completely unprofessional and negligent

    If I could leave zero stars I would. My boyfriend sustained a laceration on his hand and FastMed was the closest urgent care. Upon arrival we were uncomfortable as the building’s AC system was not working but seeing as no one else was waiting we thought service would be quick and being from out of area we didn’t want to drive around looking for somewhere else to go. I specifically asked the woman at the front desk “You can do sutures here, right?” and she told me “Yes, of course”!! That was not the case. After wasting nearly 40minutes of our time, they determined they did not have any solution to clean the wound therefore they refused to do anything with it. You are an urgent care facility! How do you not have basic necessary supplies but even worse how are your employees not aware such supplies are non-existent therefore wasting our time and delaying treatment further. We were stuffed into a CLOSED exam room where the floor ACs could not get any air and were literally dripping sweat as we waited until I opened the door and moved an AC vent towards the chairs we were sitting in. As we got ready to leave they said they wanted to administer the tetanus shot which we refused because we were already sweating, frustrated and looking up other places to go. The counter receptionist said we would be charged for the visit regardless because we still saw the provider. I told them there was no way we were paying for ZERO service and inconvenience and the provider AGREED! The provider told us she would make sure it went into the system for us to not be charged but I should have gotten that in writing because lo and behold today a bill arrived. ARE YOU KIDDING ME?? This facility is a joke, I have been to a dozen veterinary clinics that were more professional with better service. If this bill isn’t dropped there will be legal action to follow.

  • 2908 N Herritage St, Kinston, NC, 28501-1580

    FastMed Urgent Care | Urgent Care
    David T. Posted on September 02, 2016 | Visited this location July 21, 2016
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    David Tupua

    My time was rewarding and quick. Service was very professional and calming. Dr. Paul Kelly and the attending staff were very helpful. His recommendations were on point and referring me to the wound clinic here in Kinston was God send. Thank you for your faithful work. May the Lord bless your continued efforts. My wound is healing very well.

  • 202 Village Road Northeast, Leland, NC, 28451

    FastMed Urgent Care | Urgent Care
    Branwyn R. Posted on March 25, 2017 | Visited this location March 25, 2017
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    Hateful Rude Receptionist

    I went today to be seen for my upset stomach. I have medicaid and was there once before. The snotty front desk girl said they skipped my last visit's copay. She said it n front of everyone I'd have to pay six dollars. I don't get paid til Tuesday Im telling my friends AND my customers about how I was treated.