Covenant MedExpress

  • 4 Reviews

About Covenant MedExpress

Covenant MedExpress operates 5 urgent care centers in North Central Michigan in the cities of Bay City, Frankenmuth, Hemlock and Saginaw. Through their clinical partnership with Covenant HealthCare, patients are able to receive quality healthcare services 7 days a week for non-emergency medical conditions.

5
Healthcare Clinic Locations
  • 600 N Main St., Frankenmuth, MI, 48734-1152

    Covenant MedExpress Urgent Care | Urgent Care
    K R Posted on November 15, 2016 | Visited this location November 14, 2016
    Quality
    Convenience
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    Terrible clinic! Go elsewhere.

    This was an unbelievably poor experience. I will never use this clinic again and would highly recommend everyone to look elsewhere. Large waste of time. The doctor was with me less than 2 minutes and did not even examine me. I had to ask before he left the room if he would at least check my ears and neck, etc. After talking with some others, turns out I'm not the only one with similar complaints.

  • 600 N Main St., Frankenmuth, MI, 48734-1152

    Covenant MedExpress Urgent Care | Urgent Care
    D C. Posted on January 10, 2017 | Visited this location January 09, 2017
    Quality
    Convenience
    Service
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    Hours-Wait

    Been twice, one an attempt. First time waited forever, an hour and a half to be seen by a PA. Second was an attempt. I showed up at 7:58p. While I realize that is cutting it close, the hours of operation says until 8p on a normal Monday night. Doors closed and no one answered the door. 1/9 at 7:58. Poor business in both aspects-wait time and closing early. Boooooo to this place!

  • 2919 Wilder Rd., Bay City, MI, 48706-9299

    Covenant MedExpress Urgent Care | Urgent Care
    Michele G. Posted on March 18, 2016 | Visited this location March 18, 2016
    Quality
    Convenience
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    Poor experience

    Arrived with a visible rash and the flu. We were told there were 4 people in front of us. We waited 75 minutes just in the waiting area plus excessive time in the exam room. The facility is run down and they clearly don't care about service or wait time. Rash and flu flu everyone.....

  • 2919 Wilder Rd., Bay City, MI, 48706-9299

    Covenant MedExpress Urgent Care | Urgent Care
    Melissa R. Posted on July 21, 2016 | Visited this location July 21, 2016
    Quality
    Convenience
    Service
    Wait Time

    VERY RUDE DOCTOR!

    Took my son in for an infection (pus sack) in his knee that recently had been cut open. The nurse was wonderful, as was the secretary. The Doctor however was very rude! My sons knee had to have the scab cut off so he could drain the pus sack. The doctor was not going to numb it, until when he started to clean it my son was in pain. So the doctor had to use a needle to numb the area first. No, my son doesnt like needles. Every time my son asked questions about what he was going to do the doctor answered very rude and would look at me and role his eyes. He then asked my son to help him figure something out. He asked my son how he can come in being a tough guy and doing dangerous things in life but cant relax while he cuts at his knee? He kept repeating, "Please tell me I would like to understand this!!" He blamed it on the generation! My son was on the edge of tears. When he went to stick the needle in his knee my son put his hand on his own leg to hold it still. The doctor backed up again and started yelling at him, "Why are you putting your hand next to mine while I have a needle?! Do you need me to bring a nurse in here to hold your arms downs?" Mind you my son is sixteen so its not like he was moving all over. He had his own hand on his own leg! When we were getting after instructions explained to us I didnt completely understand so I asked a question. Another eye roll and a "Let me start all over" Like I was stupid. I felt so bad for my son I wanted to either cry or get up and scream at the doctor for treating him this way. My son is a tough kid but has had a bad experience with needles and cutting on him from another doctor. The way he was talked to, I would be nervous also!! Will not go back as long as that doctor is there!!