Concentra Urgent Care

Concentra Urgent Care

About Concentra Urgent Care

Concentra is one of the single largest occupational healthcare and urgent care providers in the U.S. Founded in 1979 in Amarillo, Texas, the company has found great success. Today, the corporate headquarters of Concentra are located in Addison, Texas, and operates more than 300 Urgent Care Centers across 36 states.

The company has more than 8,000 employees, and is affiliated with more than 900 PCPs, and over 600 occupational/physical therapy providers. It also operates more than 150 onsite medical facilities for employers of varying sizes.

In December, 2010, the company was acquired by healthcare giant Humana. Then, in 2015, it was resold to two holding firms: Select Medical, and Welsh, Carson, Anderson & Stowe.

Concentra Locations And Hours

Concentra operates over 300 urgent care centers across 36 states. Primarily, their locations are located across the Eastern seaboard of the United States, but there are Concentra clinics in almost every U.S. state, besides some Northern states and states in the Pacific Northwest.

Because of the sheer number of locations, it is estimated that 1 in 6 workplace injuries are treated by Concentra.

Most Concentra urgent care clinics are open 24 hours a day, 7 days a week. However, the hours for employer onsite medical facilities are more varied.

Concentra Urgent Care Services

Concentra offers urgent care services for the treatment of minor accidents like broken bones, lacerations, burns, and allergic reactions. They also offer tests and screenings for schools and workplaces, as well as vaccine and immunizations.

A specialty of Concentra is physical therapy and workplace injuries. Concentra has become a top choice for workers injured on their job, and their employers, due to this specialization, and has a variety of partner hospitals and physical therapists to support recovery from workplace injuries.

Concentra Insurance And Payment Information

Concentra accepts most major insurance policies for both urgent care and physical therapy. Large networks such as United Healthcare and Anthem are accepted at most practices. However, this may vary based upon state. Patients should check their insurance eligibility at their selected clinic by using the online insurance check tool.

Concentra also does accept patients who do not have insurance. Estimates for cost of service will be provided at patient check-in. All bills can be paid online, both for insured and non-insured customers.

Concentra Mission And Values

Concentra, according to their website, is focused on improving the health of America’s workforce – with occupational medicine and physical/occupational therapy services for workers and employers.

Their values are friendliness, skill, and respect – and their goal is to provide high quality patient care, and keep Americans healthy on the job.

300
Healthcare Clinic Locations
  • 7119 E Broadway Blvd, Tucson, AZ, 85710

    Concentra Urgent Care | Urgent Care
    Richard H. Posted on December 15, 2015 | Visited this location December 15, 2015
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    Best urgent care in Tucson

    Been to a lot of urgent care clinics in Tucson and Concentra is by far the best. Check in was quick, receptionist was cordial and knowledgeable. The staff were very friendly, and Dr. Couch treated me like a family member. He talked with me in layman's terms. The building was clean and organized. I was told that my time spent there would be 1 1/2 to 2 hours depending on what had to be done. I was out in exactly 2 hours which was very acceptable . I highly recommend this clinic. Thank-you Concentra

  • 7119 E Broadway Blvd, Tucson, AZ, 85710

    Concentra Urgent Care | Urgent Care
    Gail M. Posted on July 28, 2016 | Visited this location July 27, 2016
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    Horrible and rude

    I went to the park Ave. Location in Tucson. The few of the front desk girls snarky with chip on shoulder. The one female doctor smug attitude with complete underline hate and bitterness toward white people. I just wanted a pre-employment drug test. I felt like I walked into a war zone.

  • 7119 E Broadway Blvd, Tucson, AZ, 85710

    Concentra Urgent Care | Urgent Care
    Gail L. Posted on January 13, 2017 | Visited this location January 09, 2017
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    Great urgent care

    Great experience. They tell you how much time it will be until you're saying and done and they're pretty accurate with that. I went twice and I saw two different doctors.
    The medicines they gave me made me get well.
    I also did a chest x-ray to be sure that I didn't have an ammonia and talked about what medicines I should use with my nebulizer.
    I couldn't get into see my doctor thanks to a nurse that didn't know what she was doing. So now I know I have an urgent care close to home that I can go to when I need one.
    Clean polite quiet efficient

  • 7119 E Broadway Blvd, Tucson, AZ, 85710

    Concentra Urgent Care | Urgent Care
    Gail L. Posted on January 13, 2017 | Visited this location January 06, 2017
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    Great urgent care

    This place tells you how long it's going to be until you're done. They have two doctors on staff. The receptionist are cordial and efficient. The place is clean quiet and the advice and treatment is excellent.
    They gave me a Nebulizer treatment to see if my lungs were clear when they didn't appear to be clear they did an x-ray to be sure I didn't have pneumonia. I've seen both doctors I like them both.
    The desk seems to be extremely efficient unfortunately the review process doesn't send you an email in an expeditious timeframe so I don't know if this review will ever get posted but I really like this place

  • 1051 Talbotton Road, Columbus, GA, 31904

    Concentra Urgent Care | Urgent Care
    Sandy s. Posted on April 30, 2015 | Visited this location April 30, 2015
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    Do not bother

    My husband and I travel for our company and in all these years never had a problem getting his high blood pressure medicine. We have used urgent care in KS, MO, NC & FL and they ALL have supplied him with his blood pressure & reflux medicine until today. We paid the co-pay for her to say she wouldn't provide this care for my husband while we were here. Urgent Care is the one who diagnosed him and started him on the Medicine 3 years ago during a DOT physical. It will be on her hands if something happens to him. Go to the emergency room if you need true medical attention.

  • 5940 Decatur Blvd, Indianapolis, IN, 46241

    Concentra Urgent Care | Urgent Care
    Sarah k. Posted on March 16, 2014 | Visited this location March 01, 2014
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    friendly service, but bad follow up care.

    I went to this location because it was convenient and was open 24 hours. Everyone was very friendly and they saw me in a timely manner. I had a horrible cold and a double ear infection and was prescribed amoxicillin. After 10 days and my prescription was gone, I was still not fully well and knew I needed a refill. After calling the clinic and seeing if the doctor could just write me a refill, I was informed I would have to come in and pay another $150 just for him to refill my script. Its amoxicillin, not a controlled substance. I probably will not return to this clinic due to lack of follow up care.

  • 627 E Maple Rd, Troy, MI, 48083

    Concentra Urgent Care | Urgent Care
    Joshua W. Posted on November 23, 2014 | Visited this location November 18, 2014
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    Don't go

    This place lost my drivers license
    There staff is unprofessional

  • 19200 West Road, Woodhaven, MI, 48183

    Concentra Urgent Care | Urgent Care
    Krista P. Posted on March 09, 2018 | Visited this location March 08, 2018
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    Waited over two hours!

    I received a case of hives at work, they sent me here to get looked at, I was only in the waiting room for maybe 10 minutes, but it took the doctor over 2 hours to come back and look at me! The doctor was also not very confident and the way she spoke it did not make me feel comfortable with her decision, the nurses/working aids were all very helpful and kind. I had to come back the next day for a simple follow up. I was told the previous day that it would be just quick and simple but I waited yet again for over two hours! I do not recommend coming here unless you absolutely have too!

  • 30 Seaview Drive, Secaucus, NJ, 07094

    Concentra Urgent Care | Urgent Care
    Cha S. Posted on August 22, 2016 | Visited this location August 22, 2016
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    Customer

    In combatant staff. They Ask. Me. To. Pay. Twice. For. The. Same. Test. Because of their. Mistake

  • 30 Seaview Drive, Secaucus, NJ, 07094

    Concentra Urgent Care | Urgent Care
    Funmi R. Posted on August 24, 2017 | Visited this location August 24, 2017
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    Front desk horrible...

    They are very nasty...I will never come here again. Front desk is nasty.. They need to smile and be nice to people..I will make sure everybody know... I wish i was able not to give them any stars...They do not deserve it..I work in this field and train front and back they are horrible..

  • 720 Saint Michaels Dr, Santa Fe, NM, 87505

    Concentra Urgent Care | Urgent Care
    Carolyn L. Posted on June 16, 2014 | Visited this location June 16, 2014
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    Excellent Urgent Care for visitors

    We are visiting Santa Fe, NM. My elderly friend had a urinary problem develop on the weekend. We went to Urgent Care at 8AM Monday. She received quick, polite care with excellent information and two prescriptions. We would recommend Concentra to out-of-town visitors.

  • 1971 Western Ave., Albany, NY, 12203

    Workfit Medical | Urgent Care
    melissa l. Posted on October 10, 2015 | Visited this location October 10, 2015
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    turned away with an 18month old

    I called this "urgent care" before going and was told that they will see patients until 6:30, it was 6:05. So i jumped in my car with my 18 month old daughter who was visibly ill and arrive at 6:23. I was told they were no longer seeing patients-sorry. I stated that I just called and was told that patients will be seen until 6:30, the response I got was "well, it almost is". They refused to see my daughter after stating that patients will be seen. I am incredible displeased with this facility they do a complete disservice to the name urgent care. Do not waist your valuable time going to see them, they don't care. If they cared they would have see my 18 month old. Oh and did i mention, there was no one waiting, they clearly were only worried about getting out of there on a Saturday night at 7, which is when they closed!!! and still wouldn't see her!

  • 1971 Western Ave., Albany, NY, 12203

    Workfit Medical | Urgent Care
    Joseph S. Posted on May 24, 2016 | Visited this location May 23, 2016
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    Refused treatment

    Been going there 25 yrs well that all ended very rude turned away well they got turned in for what they did not do

  • 1971 Western Ave., Albany, NY, 12203

    Workfit Medical | Urgent Care
    Gary C Posted on March 10, 2017 | Visited this location March 09, 2017
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    Good experience at WorkFitMedical

    4th in line upon arrival. About 35 min to get to counter for admission. My first time as patient so had to fill out 4 sheets of data, and then present ID and insurance info. Brief wait for doctor. Found exam room and facilities very clean and modern. Doctor was friendly, professional and efficient.

    Use of nebulizer helped clear my breathing, and loosen phlegm causing the problem. Final paperwork and 2 prescriptions completed my visit and I left after about 2 hours total stay

  • 1971 Western Ave., Albany, NY, 12203

    Workfit Medical | Urgent Care
    Kristina H. Posted on February 14, 2018 | Visited this location February 13, 2018
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    Unprepared and Incompetent

    Stood in line for 20 minutes just to fill out paperwork, then waited 1.5 hours to be seen (with only 3 people in the waiting room) for flu like symptoms to be told they didn't have any flu swabs. Then was lied to and told that no other urgent care did either. Left and went to a nearby center and was tested (with a kit the facility had in stock) and called 2 other facilities that also had kits in stock. If you were unable to treat someone, you shouldn't also waste their time!

  • 4660 Hinckley Industrial Pkwy, Cleveland, OH, 44109

    Concentra Urgent Care | Urgent Care
    Lynn S. Posted on May 13, 2015 | Visited this location May 07, 2015
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    Lost records

    I went for the TB arm read two days after injection and there is no record that I showed up ! I was never asked for my ID, name or DOB, just to write down my social security number on a piece of paper and the guy clicked on the computer. Few min later I was called back by Miss instead of name. Looks at my arm and writes something down then says the company who ordered this will have results sent to them. I was never given paperwork that showed my results. The company I work for called them for results and they said I never showed up ! I need those results to start my new job and I am beyond upset about this. I wish I would have gotten the mans name. He was talking on some ear piece the same time he was taking care of me so I bet he got my records mixed up with someone elses. Now I'm going to have to go through all the trouble of getting the injection and arm check again and I pray I can start my job on time. I do not recommend ever going to that place for anything !

  • 4660 Hinckley Industrial Pkwy, Cleveland, OH, 44109

    Concentra Urgent Care | Urgent Care
    Edward B. Posted on June 06, 2016 | Visited this location June 06, 2016
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    Customer Service Skills are below average

    The arrogant staff at the Industrial location lack the ability to consistently express consideration to potential clients. Their inability to decide to express common compassion in a medical field is a choice. These staff members choose to display disrespect and don't have any repercussions to receiving the lowest grade of a medical professional. This staff evidently didn't make the grade in becoming true Registered Nurses and they are failing at being clerks.

  • 4660 Hinckley Industrial Pkwy, Cleveland, OH, 44109

    Concentra Urgent Care | Urgent Care
    Edward B. Posted on June 06, 2016 | Visited this location June 06, 2016
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    Customer Service Skills are below average

    The arrogant staff at the Industrial location lack the ability to consistently express consideration to potential clients. Their inability to decide to express common compassion in a medical field is a choice. These staff members choose to display disrespect and don't have any repercussions to receiving the lowest grade of a medical professional. This staff evidently didn't make the grade in becoming true Registered Nurses and they are falling at being clerks.

  • 9515 E 51st Street, Tulsa, OK, 74145

    Concentra Urgent Care | Urgent Care
    Dana W. Posted on January 23, 2015 | Visited this location January 23, 2015
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    Unprofessional and uncaring

    I was seen for a work related injury on the 20th was seen today for a follow-up. The doctor is one of the rudest men I have ever dealt with. As I am also in the healthcare profession, he is also the most unprofessional doctor I have ever encountered. I was only trying to explain the symptoms and pain I was having as it was apparent he was really going to examin my foot. As a nurse and as it is my body I know that there was something more wrong with my foot due to the pain I am in. He screamed at me and acted like I offened him by saying anything. I never once asked to be taken off work yet he yelled at me saying I am not taking you off work. I never knew it was a crime to explain why you were at the dr. My appointment was for 1115 I finally got called bak at 1250. I realize they aren't real doctors or let me say doctors that can find a job anywhere else but my vet gives my dog better treatment than I received there. Thank God my phone was on record I will be posting his behavior all over social media and you tube.

  • 113 Butler Ave, Lancaster, PA, 17601

    Concentra Urgent Care | Urgent Care
    Leanne K. Posted on August 19, 2016 | Visited this location August 19, 2016
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    Unprofessional staff

    Most unprofessional group of professionals, overhearing private personal information, while staff members talk about food and other patients... Would not recommend using these services

  • 4390 Campbells Run Rd, Pittsburgh, PA, 15205

    Concentra Urgent Care | Urgent Care
    Johnnie P. Posted on November 21, 2014 | Visited this location November 19, 2014
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    Major Back / Lumbar strain

    Its sad to say my experience here was worse than horrible. That's what you get when large companies contract with workman's comp insurance providers. Back to work unless you have body parts hanging from your body. I could barely walk into the place after injuring my back. The spasms were so bad the pain was like having the worst leg cramp you every had times 10 but in your back. I'm no stranger to pain. I have a high tolerance for it. Been riding motorcycles since 1971. Have had a few surgeries to repair alnuar nerve damage in my elbow and reattach a triangular meniscus in my wrist. If I have to seek medical help I am most defiantly injured badly. Otherwise I don't bother with the health system. They did take x-rays and said nothing was broken. Although I never saw the x-rays. They did prescribe muscle relaxers and a anti inflammatory, but then said you need physical therapy. This was less than 6 hours after the injury. All my experience was when you strain something you give it a few days till the major pain has gone then start therapy. I confirmed this with my doctor and through every other means and they all agree. This made me suspicious about their operating procedures. Sounds to me they want to make serious money from the workman's comp insurance billing for therapy. At any rate when you strain a muscle no matter what it is you wait minimum 2-3 days till the inflammation and major pain subsides until therapy should start. Some cases up to a month. Bottom line they sent me back to work the very next day.My work is not easy. It involves lifting and moving furniture around all day. Needless to say after their therapy my back spasmed all nite with debilitating pain, I got 0 sleep and no way I could make it to work let alone walk normally. I went back for a follow up today and the woman doctor walked in and asked how I was doing. I looked at her face and her eyes were about fully closed if not fully. I asked if she was ok. She said " No that she was dizzy" I was blown away when she kept pushing physical therapy. I was like I will do PT but not until the pain and inflammation has subsided. Needless to say I will not be walking through there door ever again. This isn't health care its big business all about the money nothing more, nothing less.

  • 2010 Levick Street, Philadelphia, PA, 19149

    Concentra Urgent Care | Urgent Care
    Jessica G. Posted on September 01, 2017 | Visited this location September 01, 2017
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    Front desk squad

    After a horrible experience with my daughter pediatrician that sent me to urgent care bc she did not have an appt available for her, I came to urgent care on Levick and SHAJUAN AND TIFFANY took the time to make sure my daughter was seen. Spent 30 minutes to check me in to ensure that she would be seen today. They understood my frustration as a parent and went above and beyond my expectation. Thank you ladies we need more people like you two to care about other people. Super happy with these two ladies they rock! Super friendly and professional! Shout out to SHAJUAN AND TIFFANY!

  • 2010 Levick Street, Philadelphia, PA, 19149

    Concentra Urgent Care | Urgent Care
    juan r. Posted on October 26, 2017 | Visited this location October 11, 2017
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    driver

    This place Is a joke!! I went in for drug screen and sat for over 2 hours in the waiting room. I then left for 10 minutes to go to my car. Came back inside and sat down as of nothing had happend. Waited for another 30minutes and i simply had to ASK If i was close to being next. Lady then tells me that my name had Been called and that If i wanted to get back ok the list. Well...... You Guessed right. Another 2h later i was on my way home. More than 4 hours waisted by this place. If not for my employer and their shitty prefered clinic i would not have set foot in here. Take my word for it do not go here, of thats not enough just look at the reviews This place has. Im 100% they are accurate. and the office manager was unprofessional and the girls in the front desk.

  • 2160 E Lamar Blvd, Arlington, TX, 76006

    Concentra Urgent Care | Urgent Care
    Natasha F. Posted on April 09, 2015 | Visited this location April 09, 2015
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    You could die while waiting

    The staff is really friendly. They told me it would be 2 hour wait total. It was 2hr 20min. Not a big deal, but I had my 4,5 & 7 year old with me. It felt like forever, especially since 7 people who checked in after me were called back before me. My insurance had expired(due to a job transfer) so I paid $170 just to see a Dr. I was experiencing UTI symptoms. I had to pee in a cup, but that particular bathroom didn't have running water (don't miss), no hand washing available until you exit the bathroom. Once all my vitals were taken we were put in an exam room. The Dr. Came in and acted like it was a big inconvience that I had my children with me. Sorry, i couldn't tie them with a leash to the closest light pole! He asked all my symptoms again, ummmm READ my stats! Then asked if I had any allergies (NEVER once mentioned test results). When I said which 3 medications I'm "allergic" to he asked me to describe my reaction. He then lectured me on what an allergy actually is. He said that I should NEVER use the word allergy unless it's life treating, and to say "I have an adverse reaction" to those particular medications. Well, a Dr. Told me I'm allergic to them and when they take your information, I guess they should ask for allergies or "adverse reactions". I had to go back to the waiting room for another 10 minutes to wait for my prescription that he wrote saying " well, I guess our hands are tied so this is the next best option for a prescription". Too bad the Dr. Sucked, the staff was nice.

  • 2160 E Lamar Blvd, Arlington, TX, 76006

    Concentra Urgent Care | Urgent Care
    Michael J. Posted on March 02, 2018 | Visited this location November 27, 2017
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    Invoiced higher cost than another location

    I was seen on November 27, 2017 for a sinus infection. Total cost after insurance, was invoiced at $220.00. I was seen on February 28 in Dallas for same thing. given the same med prescription, with the same insurance. invoice $158.00. Wait time was 1 hour 30 minutes at both locations

  • 511 E I-20, Arlington, TX, 76018

    Concentra Urgent Care | Urgent Care
    Susan B. Posted on May 12, 2016 | Visited this location May 12, 2016
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    Be prepared to wait

    I have to go here for workman's comp issue to have blood drawn. This is my 3rd visit. I arrive at 4:30 and leave any time between 6:30 and 7. They insist I see a doctor each time which is a waste of time.

  • 511 E I-20, Arlington, TX, 76018

    Concentra Urgent Care | Urgent Care
    Tabatha G. Posted on September 13, 2016 | Visited this location September 07, 2016
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    All Around Awful Service

    I have been to this clinic twice and met with Dr. Bart Crosby II both times. I waited over 2 hours and was charged $75 both times. Dr.Crosby prescribed the same medication both times and it didn't work either time. When I called for follow up I was told it would be another $75.

  • 400 E Quincy St, San Antonio, TX, 78215

    Concentra Urgent Care | Urgent Care
    Allan W. Posted on May 18, 2015 | Visited this location April 20, 2015
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    ECG needed prior to starting new medication

    Even though I was almost an hour late they were able to slip me in. All the staff were professional and technician who administered ECG did a fantastic job.

  • 400 E Quincy St, San Antonio, TX, 78215

    Concentra Urgent Care | Urgent Care
    Allan W. Posted on May 18, 2015 | Visited this location May 15, 2015
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    First Day On observation of first day of new medication

    Arrived prior to appointment time and taken immediately to observation room where ECG, blood pressure, and pulse was taken. First of 1 a day tablet given and observation for next six hours to detect any reaction to medication. After Doctor came in said everything was OK and I was cleared to go home and take medicine as prescribed.

  • 4025 S Padre Island Dr, Corpus Christi, TX, 78411

    Concentra Urgent Care | Urgent Care
    melissa w. Posted on April 11, 2017 | Visited this location April 11, 2017
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    Very Professional

    I found the staff to be professional and efficient. Despite how busy they were, everyone was friendly and patient. The facility is clean and modern looking.

    Emergency care places such as these can be extremely busy and, understandably, the wait times can be long, however this locations was well run and staffed by people who are helpful and personable.

  • 8505 Gulf Fwy, Houston, TX, 77017

    Concentra Urgent Care | Urgent Care
    m k r. Posted on February 03, 2017 | Visited this location February 03, 2017
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    patient

    This was my first visit to the clinic. There was a problem verifying my new insurance. I got there at 8 00 a.m. when the door opened and I was not seen by any one until 9:20 Everyone was seen before me. I was treated with disrespect. Like they wanted me to leave. When I finally was ready to check out, the staff made me wait another 30 minutes. Entire staff was unfriendly except for Mary.
    Its very disappointing to be treated rudely when you have been ill for a week.

  • 4205 Franklin Ave, Waco, TX, 76710

    Concentra Urgent Care | Urgent Care
    chris t. Posted on February 16, 2018 | Visited this location February 16, 2018
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    employer

    watch out!!! they are out to make money! not just provide the service they claim to provide.

  • 1502 Oxford Drive, Georgetown, KY, 40324

    Concentra Urgent Care | Urgent Care
    Lori S. Posted on November 27, 2016 | Visited this location November 27, 2016
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    Turned away

    My son came in from college with a horrible cough and other symptoms. We went there and arrived at 4:25 pm on a Sunday. We always appreciated Urgent Treatment Center when it was open due to convenience and service. We went in and there were no other patients or cars. My son told them he had not been there for a while and we explained since it was UTC. The receptionist went in the back and then returned. She said new patient cutoff is 30 minutes before they close. They close at 5 and it is now 4:30 pm so they refused to see my son. I asked why they couldn't see us with it only being 4:30 pm and no other patients. She told me that was the policy and to come again. They basically threw us out with my son sick and coughing. I could understand if we walked in 5 minutes before they closed or if they had lots of patients. Neither situation so how can you go to a place that turns away patients 30 minutes before they close with no patients in sight or cars in the lot? I wouldn't recommend a place that doesn't put patients first but the policy of refusing patients so walking out the door by 5 or earlier is more important.